Shipping & Returns
What are the delivery charges?
ShoppingKendra provides free delivery on orders valued at INR 500 or more. Otherwise INR 50 is charged for delivery.
Please check our website as sometime we waive off the delivery charge on festival seasons.
In some cases, items below a certain value are listed with a delivery charge. The shoppingkendra incurs relatively higher shipping costs on such items. Charging a nominal shipping fee helps the shoppingkendra offset logistics costs.
What is the estimated delivery time?
Shoppingkendra generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays. Please check with individual sellers to determine delivery times.
Estimated delivery time is dependent on the product's availability with the seller, and could vary from each product.
For items listed as "In Stock", sellers will mention the delivery time as 2-3 business days (in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.
Sometimes, items have to be imported by sellers from outside India. These items are mentioned sometimes as 'Imported' on the product page and can take at least 10 days or more to be delivered to you.
'Preorder' or 'Forthcoming'
Such items are expected to be released soon and can be prebooked for you. The item will be shipped to you on the day of it's official release launch and will reach you in 2 to 4 business days. The Preorder duration varies from item to item. Once known, release time and date is mentioned. Eg: 5th May, August 3rd week.
‘Back In Stock Soon’
The item is popular and has been sold out. You can however ‘book’ an order for the product and it will be shipped according to the timelines mentioned by the seller.
The product is currently out of stock and is not available for purchase. The product could to be in stock soon. Use the ‘Notify Me’ feature to know when it is available for purchase.
'Out of Stock'
Currently, the item is not available for sale. Use the 'Notify Me' feature to know once it is available for purchase.
'Delay expected in shipment'
This product can take 1-2 days more than mentioned delivery period because product manufacture expects some delay in shipment.
Are there any hidden costs (sales tax, service tax etc) on items sold by sellers?
There are zero hidden charges when you make a purchase on ShoppingKendra. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.
Delivery charges may be extra depending on the shoppingkendra policy. Please check our website for the same. Currently the INR 50 delivery charge is waived off on orders worth INR 500 and over.
Why does the estimated delivery time vary?
You probably have noticed varying estimated delivery times for the product you are interested in. Delivery times are influenced by product availability, geographic location of the seller etc.
Shoppingkendra does not/cannot ship to my area. Why?
There are instances when the shoppingkendra cannot ship to some locations. This could be a consequence of general regulations or serviceability issues.
At times we prefer not to ship to certain locations. This is entirely at the shoppingkendra’s discretion.
I need to return an item, how do I arrange for a pick-up?
You can Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.
Wherever possible ShoppingKendra Logistics will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through ShoppingKendra, you can return the item through a third-party courier service.
Return fees are borne by the shoppingkendra.
Does ShoppingKendra deliver internationally?
ShoppingKendra does deliver items internationally and managing company Commercial Service has more than 20 years of experience in exports.
You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India and 21 other countries, but please ensure the correct delivery address along with Zip code.